Shipping & Returns

At Chrimata, we take great pride in offering you the finest handpicked selections of luxury clothing. We hope that you are delighted with your purchase. However, if for any reason you are not completely satisfied, we offer a straightforward returns policy to ensure your shopping experience remains exceptional.

Return Period

You have up to 30 days from the date of purchase to return an item. Please ensure that your return is postmarked within this timeframe to be eligible for a refund or exchange.

Condition of Returned Items

To be eligible for a return, items must be in the same condition as when they were shipped to you. This means:

• The item must be unworn, unused, and unwashed.

• All original tags, packaging, and any accessories must be intact.

• The item should be free from any odors, stains, or alterations.

How to Initiate a Return

1. Contact Us: Please reach out to our customer service team at shop.chrimata.clothing@gmail.com with your order number and the reason for your return. We will provide you with detailed instructions and a return authorization code.

2. Pack the Item Securely: Ensure the item is securely packed to prevent any damage during transit. Include the return authorization code and any original paperwork.

3. Ship the Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method to ensure safe delivery. We will not pay for return shipping.

Refunds

Once we receive and inspect your returned item, we will process your refund. Please note that:

• Refunds will be issued to the original payment method.

• It may take up to 10 business days for the refund to appear on your account, depending on your bank or payment provider.

• Shipping costs are non-refundable.

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Contact Us

For any questions or further assistance, please contact our customer service team at shop.chrimata.clothing@gmail.com or fill out our contact us form.